Collecting Information about a Windows OS

To assist with resolving the error, Bio-Rad recommends collecting information regarding your Windows operating system to help with troubleshooting.

To record the information, do one of the following:

●

Download and open the BR.io Error Summary Form

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Enter the information into the body of an email to Tech Support

Important: These instructions apply to Microsoft Windows Version 10 Enterprise. Icons, windows, and locations might be different if your computer has a different version of the Windows 10 operating system.

To locate and record the Windows and system information

1.

Click the Search icon () at the bottom of the screen and type Control Panel in the field.

2.

Do one of the following:

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If the Control Panel opens immediately click System and Security. Skip to step 5.

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If Control Panel > All Control Panel Items appears in the address field, go to step 3.

3.

Click Control Panel in the Address Field.

4.

Click System and Security.

5.

Click System.

6.

Under View basic information about your computer, locate the Windows edition, installed memory, and system type, and then enter the information into the error form or the email body.

To locate the disk size

1.

Right-click on the File Explorer icon at the bottom of the screen.

2.

Select File Explorer.

3.

Right-click on the C: drive.

4.

Locate the disk storage size, as shown below. Truncate the number to 3 digits to represent gigabytes and round up or down. For example, the disk size below would be truncated to 499 GB.

5.

Enter the information into the error form or email body.