Information to Include in Your Email to Technical Support
If you prefer to list basic information in the email instead of completing the BR.io Error Summary Form, you must include the following information in the email body.
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Case number (if you have already spoken with Technical Support) |
Important: You must also include the case number in the Subject field.
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A description of the error |
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Your company name, contact, and phone number |
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Your country and time zone |
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The following information about the computer: |
For information, see Collecting Information about a Windows OS.
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A screen shot of the BR.io page where the error is displayed |
For instructions on taking the screen shots specified below, see Taking Screen Shots.
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The following information about your browser: |
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Memory usage (screen shot) |
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JavaScript console (screen shot) |
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Network history (screen shot) |
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Local storage (screen shot) |
For information, see Collecting Information about Google Chrome.
When you have collected all of the information, create a zip file of the screen shots (see Creating a Zip File).
Send the zip file and email to Support@bio-rad.com (U.S. and Canada only).
To speak with a technical support representative, call 1-800-424-6723 and press option 2(Monday through Friday, 5:00am to 5:00pm, Pacific Time).
