Collecting Information about Google Chrome

To assist with resolving the error, Bio-Rad recommends collecting information regarding your Chrome browser to help with troubleshooting. Complete the procedures described in the following subsections:

● Capturing Browser and JavaScript Versions
● Capturing BR.io Memory Usage
● Capturing the Network History
● Capturing the JavaScript Console
● Capturing the Browser Local Storage

 

To record the information, do one of the following:

● Download and open the BR.io Error Summary Form
● Enter the information into the body of an email to Tech Support

Note: Screen shots that you capture should be stored in the BR.io_Errors folder you created in Taking Screen Shots, in the Mac Computer section.

Capturing Browser and JavaScript Versions

To identify the browser and JavaScript versions
1. Keeping the BR.io tab (page) with the error open, click + to open a new tab.

2. Select the new tab and in the URL address field, enter chrome://version.

Chrome displays the information shown below.

3. Enter the Google Chrome version and JavaScript version into the error form or email body:
● Google Chrome version
● JavaScript version
4. Close the tab.

 

Capturing BR.io Memory Usage

To capture the BR.io memory usage in a screen shot
1. Keeping the BR.io tab (page) with the error open, click + to open a new tab.

2. Select the new tab and In the URL address field, enter chrome://system.

3. Next to mem_usage_with_title, click Expand. The button label changes to Collapse, as shown below.

4. Take a screen shot of the entire area.
5. Close the tab.

Capturing the Network History

To capture the network history
1. Right-click in the BR.io page where the error occurred to display the following pop-up.

2. Click Inspect to display the Chrome development tools pane.
3. In the menu bar, click Network.

4. Click the Refresh icon on the left to refresh the page.

5. Select the Status column heading and click it twice to resort the column.

6. Take a screen shot of the entire area and continue to the next section.

Capturing the JavaScript Console

To capture the JavaScript Console

Note: The steps below assume the Chrome development tools pane is open. If not, complete steps 1 and 2 in Capturing the Network History.

1. In the menu bar, click Console.

2. Click the Refresh icon to refresh the page

The page displays text regarding the error.

3. Take a screen shot of the entire area and continue to the next section.

Capturing the Browser Local Storage

To capture the browser local storage

Note: The steps below assume the Chrome development tools pane is open. If not, complete steps 1 and 2 in Capturing the Network History.

1. In the menu bar, click Application.

2. On the left, click the arrow next to Local Storage.

3. Click the entry for https://br.io.com.

The keys and values appear on the right.

4. Take a screen shot of the entire area.
5. To close the Chrome development tools, click the X in the upper-right corner.