Documenting BR.io Errors
BR.io displays error messages for API, data, application, and network errors. You can easily correct some errors, while solutions for others require assistance from Bio-Rad Technical Support. When you encounter an error in BR.io that you cannot resolve, Bio-Rad recommends following the process identified in this section to collect and send information to a Bio-Rad technical support representative.
Important: Do not close the BR.io page where the error is displayed. You must take a screen shot of the page. For information, see Collecting Information on the BR.io Page.
To collect the required information
| 1. | Download and open the BR.io Error Summary Form to fill in required information. |
Tip: You can also send a email containing the required information. See What to Include in Your Email to Technical Support for instructions.
| 2. | Click the links below for instructions on identifying the required information for your operating system and browser. |
Operating System
Browser
| 3. | Click the following link for instructions on using the Windows Snipping Tool to take the required screen shots. |
| 4. | Click the following link for instructions on creating a zip file to contain the screen shots. |